Benedictine Hospital, a 222-bed acute care facility, had outgrown its existing Emergency Department (ED). Confusing patient flow and insufficient staff areas exacerbated the problem. In addition, a more specialized approach to emergency care required rooms that could handle specific types of treatments. Finally, the main entrance and waiting areas to both the ED and the rest of the hospital were underdeveloped and in need of an aesthetic upgrade.

The solution took into account a specific budget and the need to generally work within the existing hospital footprint. The $2.8-million, 10,500-sf renovation was designed as a seven phase project to allow the ED to remain in full operation throughout construction. Efficient planning opened up additional space, creating an enlarged department with 19 treatment rooms, as well as clear and functional patient and staff flow.

The main lobby was reorganized to create more privacy at both registration and waiting areas. A new vestibule creates an entrance with greater visual impact and less infiltration of outside air, while finishes and lighting were updated to give the entry and waiting area a more comfortable, non-institutional feel.